Shipping & Delivery Policy

Shipping & Delivery Policy

Website: Rightartuk.co.uk (the “Site”)
Brand: Right Art
Seller / Operator: Right Art Limited (“we”, “us”, “our”)
Support: support@rightart.co.uk

This Shipping & Delivery Policy explains how we process, dispatch, and deliver our made-to-order products. It should be read alongside our Terms of Use & Terms of Sale (UK). This policy does not affect your statutory rights.

Contents

  1. Made-to-order notice
  2. Processing & dispatch times
  3. Delivery areas
  4. Delivery options & estimates
  5. Shipping charges
  6. Free shipping promotion
  7. Tracking
  8. Address accuracy & changes
  9. Delivery attempts, safe places & missed delivery
  10. Split shipments
  11. Packaging, inspection & transit damage
  12. Lost parcels & delivery issues
  13. International deliveries, duties & taxes
  14. Refused / unclaimed shipments
  15. Events outside our control
  16. Risk, title & responsibility (UK)
  17. Contact

1) Made-to-order notice

1.1 Most of our products are made-to-order. This means we print and finish your wall art after you place your order and payment is confirmed.

1.2 Your total time to receive an order usually includes:

  • Production / processing time (printing, finishing, framing where selected, quality checks); and
  • Shipping / transit time (courier delivery to your address).

2) Processing & dispatch times

2.1 Any production, dispatch and delivery times shown on the Site (including estimated delivery dates) are estimates only and are not guarantees.

2.2 Production and dispatch may vary due to peak demand, quality control checks, supplier availability, customisation requests, address verification, or operational constraints.

2.3 If we need additional information to fulfil your order (for example to confirm address details), dispatch may be delayed until we receive it.

3) Delivery areas

3.1 We deliver to destinations available at checkout.

3.2 Some locations may have limited service levels, longer transit times, or different courier options (for example: remote postcodes, islands, or regions with restricted carrier coverage).

3.3 If a courier cannot service an address, we may contact you to request an alternative address or arrange an alternative service. If delivery cannot be arranged, we may cancel and refund your order.

4) Delivery options & estimates

4.1 Delivery options (where available), estimated timeframes, and costs are shown at checkout before you pay.

4.2 Delivery dates or “arrives by” estimates are not guaranteed and may change due to:

  • courier network conditions, weather, or seasonal peak volumes;
  • address/access issues (gated buildings, incomplete details, restricted access);
  • failed delivery attempts or delays at local depots;
  • events outside our reasonable control.

4.3 Where reasonably necessary, we may use an alternative carrier or service level to complete delivery.

5) Shipping charges

5.1 Shipping charges (if applicable) are shown at checkout before payment is taken.

5.2 Shipping charges may vary based on destination, item size, weight, packaging requirements, and selected service level.

5.3 If a pricing error affects shipping charges, we may contact you to confirm, adjust, or (if needed) cancel and refund the order.

6) Free shipping promotion

6.1 Promotional offer. From time to time, we may offer free UK shipping on orders over £80 (for example, as shown in Site banners or promotional messaging). This is a promotional offer provided for general information and marketing purposes and may be changed, paused, or withdrawn at any time.

  • Eligibility may vary depending on location, parcel size/weight, courier availability, and promotional periods.
  • Service level (standard/express where offered) may be limited or excluded for certain areas or oversized items.
  • The final shipping cost and available delivery services are always confirmed at checkout.

6.2 If free shipping is applied, it will be shown in your checkout summary or order confirmation. If it is not applied, the shipping cost shown at checkout will apply.

7) Tracking

7.1 Where tracking is available, we will send tracking details by email when your order is dispatched.

7.2 Tracking updates are provided by the carrier and may take time to appear after dispatch.

7.3 If tracking shows “delivered” but you cannot locate the parcel, please check safe place locations, reception/concierge/mailroom (if applicable), and neighbours/household members who may have accepted delivery.

8) Address accuracy & changes

8.1 You are responsible for providing a complete and accurate delivery address and contact details at checkout.

8.2 If you notice an error, email us as soon as possible at support@rightart.co.uk with your order number.

8.3 Because production and dispatch can begin quickly, we cannot guarantee address changes after ordering. If an order has already entered production or has been dispatched, changes may not be possible and courier fees may apply.

8.4 If delivery fails due to an incorrect/incomplete address, refusal, or failure to collect, you may be responsible for re-delivery, storage, or return-to-sender costs to the extent permitted by law.

9) Delivery attempts, safe places & missed delivery

9.1 Couriers may require a signature, attempt delivery multiple times, or leave the parcel in a designated safe place depending on the service and your delivery instructions.

9.2 If you authorise a safe place or nominate a neighbour/third party to accept delivery, delivery to that location/person may be treated as delivery to you.

9.3 Missed delivery / access issues. If delivery cannot be completed due to no safe access, failure to answer, or restricted access, the courier may attempt re-delivery, hold the parcel for collection, and/or return the parcel to sender after a holding period.

9.4 Any re-delivery, storage, or return-to-sender charges may be charged to you where permitted by law.

10) Split shipments

10.1 If you order multiple items, we may dispatch items separately (for example, if items are produced at different times or packaged separately for protection).

10.2 If your order is split, you may receive multiple tracking updates and parcels.

11) Packaging, inspection & transit damage

11.1 We package artwork to protect it in transit. Please keep all packaging until you have checked the items.

11.2 If the outer box/package arrives damaged, please:

  • take clear photos of the outer packaging before opening;
  • take photos of any inner packaging damage and the product;
  • email us as soon as reasonably possible at support@rightart.co.uk with your order number.

11.3 Damage claims may require photographs and additional details so we can assess the issue and liaise with the courier where applicable.

12) Lost parcels & delivery issues

12.1 If your parcel is delayed beyond the estimated timeframe shown at checkout, please check tracking first. If you still need help, contact us at support@rightart.co.uk.

12.2 If a parcel is confirmed lost in transit (or we reasonably determine it is lost after investigation), we will work with you to arrange an appropriate resolution, which may include a replacement or refund depending on circumstances.

12.3 We may ask for confirmation details (for example: address verification, delivery instructions, and any carrier claim forms where applicable).

13) International deliveries, duties & taxes

13.1 Where international delivery is available at checkout, transit times may be longer and may vary by destination.

13.2 Customs, duties & taxes. International orders may be subject to import duties, taxes, customs fees, and local handling charges. Unless we explicitly state otherwise at checkout, these charges are the customer’s responsibility and are not included in our prices.

13.3 Customs processing may cause delays beyond our control.

14) Refused / unclaimed shipments

14.1 If you refuse delivery, fail to collect a parcel, or do not pay required import charges (for international deliveries) and the parcel is returned to us, we may (where permitted by law) deduct reasonable return shipping, handling, and any costs incurred from any refund due.

14.2 Because many items are made-to-order, a returned parcel may not always be eligible for a full refund (this depends on the reason for return and your statutory rights).

15) Events outside our control

15.1 We are not liable for delays or failures caused by events outside our reasonable control (for example: courier disruption, severe weather, supplier issues, labour disputes, or system outages).

16) Risk, title & responsibility (UK)

16.1 For UK consumers, the Products remain at our risk until they come into the physical possession of you or a person you have identified to take possession of the Products on your behalf (for example, a neighbour you nominate or a safe place option you have expressly authorised).

16.2 This section does not affect your statutory consumer rights.

17) Contact

If you need help with shipping, delivery, tracking, or an address change request, contact us at:

Email: support@rightart.co.uk
Suggested subject: Shipping Help – Order #____

Please include your order number, delivery address, and a short description of the issue (and photos where relevant).