PRIVACY POLICY

Privacy Policy

Website: Rightartuk.co.uk (the “Site”)
Brand: Right Art
Data Controller: Right Art Limited (“we”, “us”, “our”)
Contact: support@rightart.co.uk

This Privacy Policy explains how we collect, use, share and protect personal data when you browse our Site, create an account, place an order, contact us, or otherwise interact with us.

Who we are
What data we collect
How we use your data (purposes & lawful bases)
Marketing
Cookies and online tracking
Who we share data with
International transfers
How long we keep data
Your rights
Security
Children
Contact and complaints

1) Who we are

Right Art Limited is the controller responsible for your personal data for this Site.

Legal name: Right Art Limited
Email: support@rightart.co.uk

2) What data we collect

We may collect the following categories of personal data:

Identity & contact data: name, email, phone number, billing and delivery address.
Account data: login details and account preferences (if you create an account).
Order data: items purchased, order notes, custom/personalised instructions (if any), and order history.
Payment data: we receive payment status and limited payment details from payment providers; we do not store full card details on our servers.
Communications: emails/messages you send us and our replies.
Technical/usage data: IP address, device and browser info, pages visited, and basic analytics data (often via cookies or similar technologies).
Uploads (if offered): images or content you upload for custom/personalised products and related instructions.

3) How we use your data (purposes & lawful bases)

We use personal data only where we have a lawful basis under UK GDPR. Common purposes include:

To process and fulfil orders (made-to-order production, delivery updates, customer service). Lawful basis: contract.
To manage accounts (if offered). Lawful basis: contract / legitimate interests.
To take payment and prevent fraud (verification, chargeback handling, abuse prevention). Lawful basis: contract / legitimate interests / legal obligation.
To comply with legal and tax obligations (invoicing, accounting, record-keeping). Lawful basis: legal obligation.
To improve our Site and services (performance, troubleshooting, analytics). Lawful basis: legitimate interests (and consent where required for non-essential cookies).
To handle rights and disputes (complaints, legal claims, enforcement). Lawful basis: legitimate interests / legal obligation.
Custom/personalised fulfilment (printing your uploaded images solely to fulfil your order). Lawful basis: contract.

4) Marketing

4.1 Marketing emails. Where permitted, we may send marketing by email. You can opt out at any time using the unsubscribe link in emails or by contacting us at support@rightart.co.uk.

4.2 Preferences. You can also request that we update your communication preferences.

5) Cookies and online tracking

We use cookies and similar technologies for essential site functions and, where enabled, analytics and marketing. For details, see our Cookie Policy.

6) Who we share data with

We share personal data only as needed to run our business, such as with:

Payment providers to process transactions and manage fraud/chargebacks.
Couriers and delivery partners to deliver your order (name, address, contact details for delivery updates).
Production/fulfilment partners where we use third parties to print/pack items (only what is necessary to fulfil your order).
IT and hosting providers (website hosting, email systems, support tools).
Analytics and advertising partners (only where cookies/consent settings allow).
Professional advisers (accountants, insurers, lawyers) and authorities where required by law.

7) International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards required by law (for example, adequacy regulations or approved contractual safeguards) to protect your data.

8) How long we keep data

Orders and invoices: typically kept for at least the period required for legal/tax purposes.
Account data: kept while your account remains active, then deleted or anonymised within a reasonable period unless required for legal reasons.
Support messages: kept as needed to resolve your enquiry and for record-keeping.
Marketing: kept until you unsubscribe/opt out or we no longer use the list.
Cookies: retention depends on cookie type; see Cookie Policy.

9) Your rights

Depending on the circumstances, you may have the right to:

request access to your personal data;
request correction of inaccurate data;
request deletion of data (where applicable);
request restriction of processing;
object to processing based on legitimate interests;
request data portability (where applicable);
withdraw consent (where processing is based on consent).

To exercise rights, contact support@rightart.co.uk. We may need to verify your identity before responding.

10) Security

We use reasonable technical and organisational measures to protect personal data. However, no system is completely secure. Please keep your account credentials confidential (if accounts are offered).

11) Children

Our Site is not intended for children. If you are under 18, you must have permission from a parent/legal guardian to place an order.

12) Contact and complaints

Contact: support@rightart.co.uk

If you have concerns about how we handle personal data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).