Returns Policy
Website: Rightartuk.co.uk
Brand: Right Art
Seller: Right Art Limited
Support: support@rightart.co.uk
This Returns Policy summarises how returns work for our made-to-order products. It should be read with our Terms of Use & Terms of Sale (UK). This policy does not affect your statutory rights.
1) Important made-to-order notice
All of our products are produced made-to-order (printed and finished after you place your order and payment is confirmed). Some orders may also be custom/personalised (for example photo uploads or bespoke sizing outside listed options).
2) UK consumers: statutory rights (where they apply)
2.1 14-day cancellation right (not always applicable). UK consumers usually have a 14-day right to cancel distance purchases unless an exemption applies (including for clearly personalised or made-to-specification goods).
2.2 Faulty or damaged goods. If goods are faulty, damaged, or not as described, you have statutory remedies. Contact us and we will resolve the issue fairly and promptly.
3) Cancellation / change requests (strict 12-hour window)
Because production starts quickly, any cancellation or change request must be emailed within 12 hours of placing your order.
Email: support@rightart.co.uk
Subject format (required): Cancellation Request – Order #____
4) RMA (Return Authorisation) required
4.1 Before sending anything back, you must request a Return Merchandise Authorisation (“RMA”) by emailing support@rightart.co.uk.
4.2 Returns sent without an RMA (or sent to an address other than the one we provide) may be refused, returned to sender, or delayed.
5) “You’ll Love It” goodwill returns (optional and discretionary)
Where a statutory right to cancel does not apply (including for Custom/Personalised items), we may, at our discretion, offer a goodwill return if you are not satisfied.
- You must contact us within [14] days of delivery.
- The item must be returned in original condition (unhung/unused, no marks, no damage) and securely packaged.
- Original delivery charges are not refundable.
- The customer is responsible for all return shipping costs (tracked/insured recommended).
- We may refuse a goodwill return if the product shows handling beyond inspection or arrives damaged due to poor packaging.
6) Faulty / damaged / not as described
6.1 Evidence required. For damage or fault claims, you must provide clear photos (outer box + product + close-ups) and any details we reasonably request.
6.2 Return-before-replacement (strict). Unless we agree otherwise in writing, any faulty/damaged product must be returned to us and received at our return address before we dispatch a replacement.
6.3 Return shipping costs. If we confirm the issue, we will cover reasonable return shipping costs or reimburse them after receipt (standard tracked service unless agreed otherwise). Reimbursement may take up to 30 days after we receive the return and proof of postage.
7) Condition, packaging and inspection
All returns must be securely packaged and include all supplied components. We may delay or refuse processing where a return arrives incomplete or damaged due to inadequate packaging. Where the law allows, we may reduce any refund to reflect loss in value caused by handling beyond what is necessary to inspect the goods.
8) International orders
Unless we state otherwise in writing, international orders are not eligible for “change of mind” returns. Any international return (if agreed) is subject to our instructions and the customer bearing all shipping, taxes and duties, except where mandatory local law requires otherwise.
9) How to request a return
Email: support@rightart.co.uk
Subject (choose one):
Return Request – Order #____
Fault/Damage Claim – Order #____
Include:
- Order number
- Reason for return
- Photos (required for faults/damage)